At AVINYA JEWELLERY, we strive to provide you with high-quality jewellery and a delightful shopping experience. If for any reason you are not fully satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
- Returns are accepted only for products that are defective, damaged, or incorrect at the time of delivery.
- To be eligible, the item must be:
- Unused and in its original condition.
- In the original packaging with all tags, certificates, and accessories.
- Certain products such as customized jewellery, personalized items, or special sale products are not eligible for return or exchange.
2. Return Process
- Customers must raise a return request within 7 days of receiving the order.
- To initiate a return, please contact us at +91 8197604018 with your order details and a clear description of the issue (with images if applicable).
- Our team will verify the request and guide you through the return process.
3. Refunds
- Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed to your original mode of payment within 7–10 business days.
- Shipping charges, COD charges, or any additional fees are non-refundable.
4. Exchanges
- If you receive a defective or incorrect product, we will gladly exchange it with the correct item (subject to availability).
- If the same item is not available, a full refund or store credit may be provided.
5. Non-Returnable Items
- Customized jewellery (engraved, size-modified, or made-to-order).
- Items purchased during clearance or festive sale events.
- Used, damaged, or tampered jewellery after delivery.
6. Contact Us
For any queries regarding returns, exchanges, or refunds, please contact:
AVINYA JEWELLERY
9th Cross, IUDP Layout
Chitradurga – 577501
📞 +91 8197604018